Retail and Sizing
What size am I?
To find your proper size, we recommend you check out our sizing chart
When is the next apparel drop?
Your best chance of finding out is by following us on instagram
Will you guys restock an item?
All our prints are limited runs, so when we run out, WE’RE OUT!
Orders & Shipping
Where is my order?
Orders typically ship within 5 business days of confirmation. All orders ship from Calgary, Alberta and arrival time may vary based on your shipping address.
You will receive a shipment confirmation email with tracking information once your order has shipped. It may take up to 24 hours for tracking information to update via the carrier. If you have not received an update after 20 (Canada) or 30 (International) days, please contact us
How much does shipping cost?
Shipping costs are based on the weight of the package, and the location being sent to
What Currency are your prices in?
All prices are listed in CAD Dollars
Can I cancel/change my order?
Once an order has been placed, we are unable to edit the address or modify the items in the order. Please make sure ALL of your information is correct before placing your order. If you have any questions, reach out to us on our contact form
Will I have to pay for customs fees and import duties on international shipments?
Any import duties and taxes are charged once the package has reached the destination country and these charges must be paid by the recipient of the package. Unfortunately we have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges you are advised to contact your local customs office.
What if my package got returned to sender?
If your package has been returned to sender (Calgary Barbell), we may be able to issue a replacement pending inventory availability or provide a refund if inventory is not available. If you think your package has been returned to sender but we have not contacted you, let us know by submitting a ticket using our contact form.
What if my package is lost or stolen?
Please note that Calgary Barbell is not responsible for lost or stolen packages. We recommend shipping packages to secure locations that have someone available to receive the package.
If your package shows as delivered, but you have not received it, please reach out and we will attempt to rectify the situation, however we cannot provide any guarantees.
If you have not seen an update to your tracking after 20 (North America) or 30 (International) days, please contact us as your package may be lost. If the carrier determines the package is lost, we will either provide a replacement order (depending on available inventory) or provide a refund in full. Please note that claims cannot be submitted after 60 consecutive days from the order ship date.
When will my international order arrive?
Please be aware that all international orders are shipped delivery duties unpaid (DDU) and that you, the customer, are responsible for any local customs fees, taxes, and/or duties. This applies to all orders that ship outside of Canada, however the exact amount will depend on your country. Unfortunately, we are unable to calculate or pay these fees on the customer’s behalf and they are not included within the shipping fee. The customer is responsible for all fees and taxes. We are unable to provide an estimate of these fees at checkout.
International delivery times can take up to 14 business days or longer depending on the shipping location. Additionally, all orders will need to pass local customs inspection. We are unable to provide an estimate for how long this process will take and have no way to reduce that amount of time. If after 30 consecutive days your package still has yet to arrive, please call your local post office and ask if they are holding it for any reason. If not, please email us with your order number and brief message to check status. If your tracking number shows your package has been delivered outside of the US, but you are still awaiting delivery; please call your local post office to see if it's being held there.
If you have questions related to customs charges or fees, we advise you to contact your local customs or postal office.
Returns & Exchanges
What is your return policy?
We do not offer returns at this time, All sales are considered final.
What if my item is damaged, defective, or incorrect?
If you have received a damaged/defective or incorrect item, reach out to us on our contact form with photos of the damage/defect or the incorrect item, as well as your order number. You must notify us within 14 days of receipt. We will handle it from there.
What is your exchange policy?
Unfortunately, we are unable to accept exchanges for any purchased items. Due to the limited printing runs, we most likely do not have inventory for size exchanges. Please double check our size chart and garment details prior to ordering.